so it lasted 17 mins...
she (enna) thanked me for putting on hold twice...
directly answer my question more like a friend than a irritating customer service officer...
understand my situation clearly and apologized at the end of our conversation as I have mentioned that it is an unconvenience to me multiple times even when she offered me suggestions...
Kudos to BOU. :) i am happy with the customer service.
Showing posts with label Better life. Show all posts
Showing posts with label Better life. Show all posts
03 February 2010
22 January 2010
TIME & PERCEPTION & How you should perceive
Everybody got time.I don't HAVE TIME. I have limited time. I want to have TIME. (cannot say "i do not have time", must say "i want to have time")
I have so many things happening. When I focus on advising one person like my brother.
And advising my sister. (I am NOT perfect myself).
But people often think what we all don't want them to think. DO NOT think negatively, think positively. I will give an example PRACTICAL EXAMPLE. I'M the best at that.
I am riding and i am lane changing slowly to the right, this mini van was in MY BLINDSPOT and IT WAS MY FAULT that i did not check my blindspot. I slowly and gradually got into the right lane and TOO MY SURPRISE, my handle bar KNOCK ON THE PASSENGER seat DOOR. I was pissed off for the wrong REASON this time, and that is:
WHY THE POOP didn't he horn me sooner. SO PLEASE OPEN YOUR EYES!
MEANING:
DO NOT GET AGITATED WHEN PEOPLE HORN AT YOU because THEY MIGHT JUST HAVE THE INTENTION TO HELP YOU or MAKE YOU AWARE OF A CERTAIN THING like:
1) YOU FORGOT TO SWITCH ON YOUR VEHICLE LIGHT
2) SIDE STAND FOR MOTORCYCLE
THUS, PERCEIVE POSITIVELY. Then live your life and die.
Thanks.
I have so many things happening. When I focus on advising one person like my brother.
And advising my sister. (I am NOT perfect myself).
But people often think what we all don't want them to think. DO NOT think negatively, think positively. I will give an example PRACTICAL EXAMPLE. I'M the best at that.
I am riding and i am lane changing slowly to the right, this mini van was in MY BLINDSPOT and IT WAS MY FAULT that i did not check my blindspot. I slowly and gradually got into the right lane and TOO MY SURPRISE, my handle bar KNOCK ON THE PASSENGER seat DOOR. I was pissed off for the wrong REASON this time, and that is:
WHY THE POOP didn't he horn me sooner. SO PLEASE OPEN YOUR EYES!
MEANING:
DO NOT GET AGITATED WHEN PEOPLE HORN AT YOU because THEY MIGHT JUST HAVE THE INTENTION TO HELP YOU or MAKE YOU AWARE OF A CERTAIN THING like:
1) YOU FORGOT TO SWITCH ON YOUR VEHICLE LIGHT
2) SIDE STAND FOR MOTORCYCLE
THUS, PERCEIVE POSITIVELY. Then live your life and die.
Thanks.
21 January 2010
Not Gen X, NoT GEN Y, BUT IT IS GEN SEC!
As always, I don't mean to set or start a trend but NOW, the trend is GEN SEC,
Just because, all information is available at your FINGERTIPS in sec.
Here's a scenario:
A boy is listening to a song, he likes it, go to google, get a few words out of the songs. And by seconds the lyrics loaded in front of your eyes and you can sing along, or hear it again.
Just because, all information is available at your FINGERTIPS in sec.
Here's a scenario:
A boy is listening to a song, he likes it, go to google, get a few words out of the songs. And by seconds the lyrics loaded in front of your eyes and you can sing along, or hear it again.
31 December 2009
FIRST NAME LAST NAME ISSUE EXPLANATION
Dear Paypal,
Face the facts that some people do NOT have first and last names.
Please include another option in your application form that just ask for the full name so MANY people can just put their real full name in one box.
You asked for first name and I gave "Muhammad" and you ask my last name, i gave "Afandi" and when I log into paypal, you greet me as "AFANDI MUHAMMAD". What is WRONG with your system?
The funniest thing is, if I look for my merchant name, it will state as "MUHAMMAD AFANDI" which is correct but if I try to withdraw funds to my bank account it will state as "AFANDI MUHAMMAD" which is NOT the same as my bank details.
Please understand my frustrations and fix this. Thank you.
Face the facts that some people do NOT have first and last names.
Please include another option in your application form that just ask for the full name so MANY people can just put their real full name in one box.
You asked for first name and I gave "Muhammad" and you ask my last name, i gave "Afandi" and when I log into paypal, you greet me as "AFANDI MUHAMMAD". What is WRONG with your system?
The funniest thing is, if I look for my merchant name, it will state as "MUHAMMAD AFANDI" which is correct but if I try to withdraw funds to my bank account it will state as "AFANDI MUHAMMAD" which is NOT the same as my bank details.
Please understand my frustrations and fix this. Thank you.
11 December 2009
Important things besides money...
Well, of course we have the money, this important thing only adults know about.
If you think it is not important,
1) You could be (or your parents are) filthy rich.
2) You are not an adult, your still a kid getting allowance from your dad.
3) You are a caveman back in the olden days still having faith in your wooden bat for dinner.
Aside from clothing, shelter and air, existence require money, furthermore in contacts of Singapore.
Even clothing needs money, so its in the initail necessity for life, QUESTION: Is there anywhere in the world that has a high room temperature in the night: What I'm getting at is, can we live somewhere where there is no need for clothing, EVEN in the night. If that is possible, living without clothing is a possibility, I understand that the desert's temperature at night is unbearable.
Well where I'm getting at on this post is that, it will be funny to people to hear that you treat other things as important as money, one formidable match will be time.
Try saying this to someone when your are booking an appointment with them, you are their customer:
"I wouldn't want you to disturb my afternoon, I like to squeeze my morning to accomodate you"
Of course, the norm would say: "So arrogant/action/chesty like a peacock" but well you have to understand that you have not value time as much. With time my friends... we are at a LOSING war, i get pretty emotional when I think about time. I can never get it back, I'm such a loser.
But if you manage your time, you still waste it nonetheless, but it will be for a cause, you could relate it closely to "sacrifice". You have to have an emotion when it comes to this, then you will FEEL how precious time is. And if you could, YOU WILL BUY TIME. That is the ultimate-ultimate (linked to other ultimate-ultimate)
Hope this helps.
If you think it is not important,
1) You could be (or your parents are) filthy rich.
2) You are not an adult, your still a kid getting allowance from your dad.
3) You are a caveman back in the olden days still having faith in your wooden bat for dinner.
Aside from clothing, shelter and air, existence require money, furthermore in contacts of Singapore.
Even clothing needs money, so its in the initail necessity for life, QUESTION: Is there anywhere in the world that has a high room temperature in the night: What I'm getting at is, can we live somewhere where there is no need for clothing, EVEN in the night. If that is possible, living without clothing is a possibility, I understand that the desert's temperature at night is unbearable.
Well where I'm getting at on this post is that, it will be funny to people to hear that you treat other things as important as money, one formidable match will be time.
Try saying this to someone when your are booking an appointment with them, you are their customer:
"I wouldn't want you to disturb my afternoon, I like to squeeze my morning to accomodate you"
Of course, the norm would say: "So arrogant/action/chesty like a peacock" but well you have to understand that you have not value time as much. With time my friends... we are at a LOSING war, i get pretty emotional when I think about time. I can never get it back, I'm such a loser.
But if you manage your time, you still waste it nonetheless, but it will be for a cause, you could relate it closely to "sacrifice". You have to have an emotion when it comes to this, then you will FEEL how precious time is. And if you could, YOU WILL BUY TIME. That is the ultimate-ultimate (linked to other ultimate-ultimate)
Hope this helps.
06 December 2009
Demanding
Well, I am the most demanding person I know... If you think you are demanding, you ain't seen nothing yet.
(I will kindly ask what you can do for me, after understanding that, I will ask whether they can do this, this, and this and until they say "Oh, we can't do that", but it does not stop there, I will still ask "Why not?", "Wouldn't it be better if you can provide this, this and this?"
I will also write feedback form to improve their system and as a whole, improve MY experience with them.
You can see me as a complaint-freak.
I can see myself as the customer that is the biggest investment these companies serving me has.
I will improve their system so that EVERY single person will want their service. :)
Well, I am also the most stubborn person I know... If you think you are stubborn, you'll be laughing at how stubborn I can get.
Demanding.
I want quick fast done now, instant. NOW NOW NOW!
A second to me is like forever if the thing I want done is not done.
I want fast cheap good, great would me better but I will compromise since it's already fast and cheap.
As a result, I want the service that I provide just the same, seamless and with ease. :)
Feedbacks will show how demanding I am: Tonnes of letters sent. This is the latest to DBS Bank, that's Development Bank of Singapore:
06/12/2009: 0145-0200
I chose Complaint rather suggestion cause I want them to take this seriously.
Do you know I am your customer? Do you value me? Show it, cause I ain't feeling it.Well, I could take my few cents to the next bank. :)
Actual letter sent: (as below)
06/12/2009: 0145-0200
I tried to log in to iBanking but I got "Service not available. Please try again later" so I check on the schedule maintenance but at this time and date, there wasn't any scheduled maintenance. So I called up your hotline(I've waited for 15 mins for the next available customer service officer, machine says next available officer will be in approximately 6 mins, after 6 mins, she said another 6 mins, after which she said 2 minutes, after which she said again, 2 mins and finally someone attended to me) and the customer service officer said because you do this in the night at an unspecified timing.
Well, could you include that as well in your schdule maintenance list, tell us that if it happens please try again after an hour (as mentioned by the customer service officer).
Your message: "Service not available. Please try again later" does not suffice.Please include this because it helps, at least for me it does:"We apologize for any inconvenience caused."
It is 0210, and I still have no access.
Thank you.
Sincerest regards.
---End---
And when you put me on hold, I demand that you say "thank you for holding" since it's the norm practice corporate uses, I rather you apologize. You might not value time as much as me, I suppose. And each time if you do not say "thank you" I will be wondering why you didn't, on the other side.
Well, as you can see when I'm pissed, (emotionally HOT) I'll do anything and everything I can to improve the current situation, in all situation. I'm driven for a solution every single time. I want to BE the last person to complain. I want the system to be perfect or go as far as it can for customers. I want their ease of mind. Simply said: I'm a perfectionist.
(I will kindly ask what you can do for me, after understanding that, I will ask whether they can do this, this, and this and until they say "Oh, we can't do that", but it does not stop there, I will still ask "Why not?", "Wouldn't it be better if you can provide this, this and this?"
I will also write feedback form to improve their system and as a whole, improve MY experience with them.
You can see me as a complaint-freak.
I can see myself as the customer that is the biggest investment these companies serving me has.
I will improve their system so that EVERY single person will want their service. :)
Well, I am also the most stubborn person I know... If you think you are stubborn, you'll be laughing at how stubborn I can get.
Demanding.
I want quick fast done now, instant. NOW NOW NOW!
A second to me is like forever if the thing I want done is not done.
I want fast cheap good, great would me better but I will compromise since it's already fast and cheap.
As a result, I want the service that I provide just the same, seamless and with ease. :)
Feedbacks will show how demanding I am: Tonnes of letters sent. This is the latest to DBS Bank, that's Development Bank of Singapore:
06/12/2009: 0145-0200
I chose Complaint rather suggestion cause I want them to take this seriously.
Do you know I am your customer? Do you value me? Show it, cause I ain't feeling it.Well, I could take my few cents to the next bank. :)
Actual letter sent: (as below)
06/12/2009: 0145-0200
I tried to log in to iBanking but I got "Service not available. Please try again later" so I check on the schedule maintenance but at this time and date, there wasn't any scheduled maintenance. So I called up your hotline(I've waited for 15 mins for the next available customer service officer, machine says next available officer will be in approximately 6 mins, after 6 mins, she said another 6 mins, after which she said 2 minutes, after which she said again, 2 mins and finally someone attended to me) and the customer service officer said because you do this in the night at an unspecified timing.
Well, could you include that as well in your schdule maintenance list, tell us that if it happens please try again after an hour (as mentioned by the customer service officer).
Your message: "Service not available. Please try again later" does not suffice.Please include this because it helps, at least for me it does:"We apologize for any inconvenience caused."
It is 0210, and I still have no access.
Thank you.
Sincerest regards.
---End---
And when you put me on hold, I demand that you say "thank you for holding" since it's the norm practice corporate uses, I rather you apologize. You might not value time as much as me, I suppose. And each time if you do not say "thank you" I will be wondering why you didn't, on the other side.
Well, as you can see when I'm pissed, (emotionally HOT) I'll do anything and everything I can to improve the current situation, in all situation. I'm driven for a solution every single time. I want to BE the last person to complain. I want the system to be perfect or go as far as it can for customers. I want their ease of mind. Simply said: I'm a perfectionist.
21 October 2009
Earning
Eventually... (Thinking about the best specific time to earn)
I want to earn when:
I am sleeping,
in the toilet doing my business, (business running when running the "big" business, LOL)
eating,
making others happy with this thing called life,
having fun & laughing and when I'm crying (if I ever),
having a bad day,
when it rains and shine,
when I'm still breathing and also when I stop, (I hope to have somebody already assigned and waiting to rip all my earnings by then)
busy doing something I'm passionate about,
I'm not thinking about earning,
hungry and stuffed,
living my life and not thinking about work at all,
basically, earning when I'm not suppose to working hard to earn!
(I can't think of anything else)
((Yes, I can will continue dreaming, thank you))
(((I always believe the mind is standing inbetween me and these dreams)))
I want to earn when:
I am sleeping,
in the toilet doing my business, (business running when running the "big" business, LOL)
eating,
making others happy with this thing called life,
having fun & laughing and when I'm crying (if I ever),
having a bad day,
when it rains and shine,
when I'm still breathing and also when I stop, (I hope to have somebody already assigned and waiting to rip all my earnings by then)
busy doing something I'm passionate about,
I'm not thinking about earning,
hungry and stuffed,
living my life and not thinking about work at all,
basically, earning when I'm not suppose to working hard to earn!
(I can't think of anything else)
((Yes, I can will continue dreaming, thank you))
(((I always believe the mind is standing inbetween me and these dreams)))
24 September 2009
Singapore Muslimah Friday Prayers / Mosques that ladies can go for their Friday Prayers in Singapore / Lady/Ladies Friday Prayers Singapore /
List of Mosques the ladies can go to perform their Friday Prayers in Singapore:
Updates: as of 24/09/2009
Rejects:
Holland
Assyafaah
En-naeem
Ahmad
Penempatan Melayu Sembawang
Kampong Delta
Wak Tanjong
- Masjid Kassim - 3rd floor Wisma Indah Building (100+pax)
- Masjid Al-Mawaddah - 3rd floor
- Masjid Al-Muttaqin - 2nd floor (10-15pax)
- Masjid Darussalam
- Masjid Al-Istiqamah - 2nd floor
- Masjid Muhajirin - 3rd floor (Lift provided - 100pax)
- Masjid Al-Iman - 3rd floor
- Masjid Mujahidin - 3rd floor
- Masjid An-Nahdhah - 3rd floor
- Masjid Sultan - 2nd floor
- Masjid Abdul Aleem Siddique - 1st storey room (10pax)
- Masjid Darul Aman - 3rd floor (50pax)
- Masjid Al-Amin - 3rd floor (Ladies Prayer Hall - 1500pax)
Only Men (currently as of Sept 09)
- Masjid Tentera Diraja
- Masjid Al-Mukminin
- Masjid Haji Yusoff
- Masjid Assyakirin
- Masjid Al-Taqua
- Masjid Al-Ansar
- Masjid Pusara Aman
- Masjid Alkaff Kampung Melayu
- Masjid Hajjah Rahimabi
- Masjid Darul Makmur
- Masjid An-Nur (But 2 Eid prayers will be available for women. An-Nur collaborated with its Qaryahs organise Eid prayers at 6 other locations to accommodate the Muslims in Woodlands, Admiralty and Marsiling Estates.)
- Masjid Darul Ghufran
Updates: as of 24/09/2009
Rejects:
Holland
Assyafaah
En-naeem
Ahmad
Penempatan Melayu Sembawang
Kampong Delta
Wak Tanjong
19 August 2009
16 August 2009
Why TV is unpopular / Why people are switching to YouTube rather than TV / Why TV stinks / TV losing Popularity
I so am pissed off about things that wastes my time, like TV, we have no choice but to watch what they screen, so that's why computer (YouTube) is more famous now, and people keep switching off the TV, like me! Sooner or later, people will realise that their life is important (and they have control), then they will choose more often. TV is really pathetic. (I'm really sorry, but you are really losing your edge.) Nowadays, I find myself flipping channels more often then the usual (I'm a guy!).
Why do I watch the TV?
When I switch on the TV, I say to the TV:
"Entertain me!" Now, that's a demand, cause we did pay big bucks for a TV set, or even more so now, a plasma TV. And if the TV can't entertain me, I'll fired it cause it's not doing its job.
And the media is dying.
See, with humans, like I mentioned. As soon as they find out that their life means something, they will stop wasting time. They will stick to what they like, what interest them, or what will give them what they need. Youtube has this. They they will switch off the rest (TV).
YouTube shows what the world is watching NOT what the media is promoting. :)
We are often "made" to watch movie screened by the tv stations. And the best TV can do right now is to offer us more channels (meaning more money) and the pathetic (sorry) video-on-demand, just a little choice.
Alright, let's really clear this up... If your watching a movie on TV, I'd like to say:
"Stop wasting your time!" "Get somewhere my dear friend" "Don't follow the crowd/media, or don't buy into their "the making of ..." snippets". (Unless that movie interest you or it would get you something you need/want)
And where I am right now is focus more on movies (Yes, they entertain me too!) that gets/makes me think, that interest me. And stories with a moral, something I can take home with and apply.
Well, mostly, it boils down to "Based on a true story" movies. And why are they on the big screen? Because, I think they are worth it to be made into a movie. So...
Enjoy your movie. And finally thanks for wasting part of your life to read what's in mine. Peace.
Why do I watch the TV?
When I switch on the TV, I say to the TV:
"Entertain me!" Now, that's a demand, cause we did pay big bucks for a TV set, or even more so now, a plasma TV. And if the TV can't entertain me, I'll fired it cause it's not doing its job.
And the media is dying.
See, with humans, like I mentioned. As soon as they find out that their life means something, they will stop wasting time. They will stick to what they like, what interest them, or what will give them what they need. Youtube has this. They they will switch off the rest (TV).
YouTube shows what the world is watching NOT what the media is promoting. :)
We are often "made" to watch movie screened by the tv stations. And the best TV can do right now is to offer us more channels (meaning more money) and the pathetic (sorry) video-on-demand, just a little choice.
Alright, let's really clear this up... If your watching a movie on TV, I'd like to say:
"Stop wasting your time!" "Get somewhere my dear friend" "Don't follow the crowd/media, or don't buy into their "the making of ..." snippets". (Unless that movie interest you or it would get you something you need/want)
And where I am right now is focus more on movies (Yes, they entertain me too!) that gets/makes me think, that interest me. And stories with a moral, something I can take home with and apply.
Well, mostly, it boils down to "Based on a true story" movies. And why are they on the big screen? Because, I think they are worth it to be made into a movie. So...
Enjoy your movie. And finally thanks for wasting part of your life to read what's in mine. Peace.
07 August 2009
Singapore Movies Listing
Well, as usual the world is not perfect, so is STARHUB.
If you are having the new Starhub set-top box, you can use interactive TV to check movie listings in Singapore, BUT the sad thing is there are a couple of movie theatre they missed out like SHAW Century Cineplex, which pissed me off and made me write this post. We can never be happy (with services), we can only always try to be happy being content.
So here is another alternative, I like it simple straight to the point and clean = Singapore Movie Listing.
The best of the best Interactive TV = 28 movie theatre (Incomplete) [At time of blogging]
My Yahoo! Site = 31 movie theatre (Maybe complete)
If you are having the new Starhub set-top box, you can use interactive TV to check movie listings in Singapore, BUT the sad thing is there are a couple of movie theatre they missed out like SHAW Century Cineplex, which pissed me off and made me write this post. We can never be happy (with services), we can only always try to be happy being content.
So here is another alternative, I like it simple straight to the point and clean = Singapore Movie Listing.
The best of the best Interactive TV = 28 movie theatre (Incomplete) [At time of blogging]
My Yahoo! Site = 31 movie theatre (Maybe complete)
01 August 2009
19 July 2009
What's more valuable than money...
I think, i think, i think ah...
Like I mention before, they are some other ways to put value besides money...
KNOWLEDGE, TALENT (another two more I've forgotten)
What about minimal effort, let's be extra extra cheapo BUT the value will be much much more...
What about not giving in much time...
...what about not giving up a single cent.
WHAT ABOUT A PRAYER AND SUPPLICATION ?!?!
one person pray for my health: I can lift my eye lid.
6.772 billion people pray for my health: I can fly.
Like I mention before, they are some other ways to put value besides money...
KNOWLEDGE, TALENT (another two more I've forgotten)
What about minimal effort, let's be extra extra cheapo BUT the value will be much much more...
What about not giving in much time...
...what about not giving up a single cent.
WHAT ABOUT A PRAYER AND SUPPLICATION ?!?!
one person pray for my health: I can lift my eye lid.
6.772 billion people pray for my health: I can fly.
10 July 2009
09 July 2009
What people think about you
(Very harsh, I've done this before)
When people go: "I think you should...", "I think ... is better for you"
You go: "Yeah, here's the thing, no one cares about what you think."
(Although, you might get an enemy, that person ain't giving you anymore opinions)
You can say what you want to say but don't be so sure people will heed.
When people go: "I think you should...", "I think ... is better for you"
You go: "Yeah, here's the thing, no one cares about what you think."
(Although, you might get an enemy, that person ain't giving you anymore opinions)
You can say what you want to say but don't be so sure people will heed.
31 May 2009
Quran
intention to read better than no intention at all, then intention to understand better than intention to read blindly.. no matter what ikhtiar for the better always the best
12 May 2009
Complaining
Most of the time we are unaware of the many things we are blessed with...
I was using 56k connection before, now when my dual-core loads.. I go "arrr"
(I did remember not awitching on the PC cause I can handle the loading time)
"Boring ah.." speaker rosak rosak, kadang pelan, kadang one side keluar suara.. Arghh..
1) Padahal 10-bucks speakers
2) At least sound is coming out from either side... :)
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